1. What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express, Paypal, checks, and money orders.
2. What if I'm not comfortable giving my credit card information over the internet?
You can call or fax your information to us if you prefer, or you can mail your order with a check or money order to the address on the Contact Us page.
3. Can I return the merchandise if I'm not satisfied?
Yes, you may return purchases within 14 days for exchange or refund as long as the items have not been used and are returned in their original conditon. Shipping costs are not refunded.
4. What about backorders?
We don't accept backorders since we carry a lot of one-of-a-kind items. Please check back for out of stock merchandise such as pipe accessories.
5. What are your office hours?
We can be reached by phone from 10-6 EST, Monday - Friday. Our internet site, Charles' Pipe Collectibles, is open 24/7, of course. You can e-mail or fax us at any time. Please see our contact information on our Contact Us page.
6. What are "estate pipes"?
Estate pipes are pre-owned and usually pre-smoked pipes. All the estate pipes on our site have been cleaned and sanitized and are ready for you to enjoy. Estate pipes are a great way to try out a name-brand pipe at a reduced price. Some estate pipes are rare and highly collectible.
7. What if I have questions or comments about some of your products?
You can call or e-mail us, and we'll be glad to answer your questions. Please see our contact information on our Contact Us page.
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